What to Do When Your Package Is Stuck in Customs

Ordering goods from abroad can be exciting—unique products, better prices, or items not available locally. But international shipping sometimes comes with a frustrating hurdle: customs delays. Seeing a “Held at Customs” update on your tracking page can leave you wondering if your package will ever arrive. The good news is, most delays are temporary, and there are steps you can take to help move things along.

Why Packages Get Stuck in Customs

Customs clearance is the process where authorities review imported goods before they are allowed into a country. Several factors can cause a hold-up:

• • Incomplete or inaccurate paperwork – Missing invoices, unclear item descriptions, or wrong declared values.
• • Unpaid duties and taxes – Shipments may require import fees that must be settled before release.
• • Restricted or prohibited items – Certain goods may need permits or may not be allowed at all.
• • High-volume periods – Holidays and sales seasons can slow down clearance times.
• • Random inspections – Sometimes packages are pulled for extra checks, even if all paperwork is in order.

Step 1: Check Your Tracking Updates

When a package is delayed in customs, your tracking information is the first place to look. Carriers usually post updates like “Awaiting Clearance,” “Customs Hold,” or “Pending Documentation.” These messages can give you clues about what’s causing the delay.

Step 2: Gather Documentation

If your package is flagged, customs may need additional paperwork to verify contents and value. Common documents include:

• • A commercial invoice or receipt showing the item’s cost.
• • A packing list or description of the goods.
• • Proof of payment, such as a bank statement or digital transaction record.

Having these documents ready ensures you can respond quickly if requested.

Step 3: Contact the Carrier or Customs Office

If the delay persists without explanation, reach out to the shipping carrier. They can often provide more details and may act as a go-between with customs authorities. If needed, you can also contact the customs office directly, though carriers are usually better equipped to guide you through their process.

Step 4: Pay Duties or Taxes Promptly

One of the most common reasons for a hold is unpaid import fees. Customs calculates duties and taxes based on the item’s declared value and category. Once assessed, you’ll typically receive a notice from the carrier or customs authority with payment instructions. Settling these charges quickly can help speed up release.

Step 5: Verify Item Legality

If your package contains restricted goods—such as certain electronics, food items, or plant materials—customs may require permits or additional clearances. In some cases, prohibited items may be confiscated or returned to the sender. Before ordering internationally, it’s wise to review the import restrictions of your country to avoid surprises.

Step 6: Be Patient but Proactive

Customs holds can sometimes last several days, especially during peak shipping seasons. While you can’t always speed up the process, being proactive—checking status updates, submitting documents quickly, and paying fees on time—gives your package the best chance of clearing smoothly.

Tips to Avoid Future Customs Delays

• 1. Provide accurate details – Ensure item descriptions and declared values are truthful and complete.
• 2. Know import rules – Research restrictions before purchasing items from overseas.
• 3. Keep invoices handy – Save receipts and transaction records for easy reference.
• 4. Expect possible fees – Factor duties and taxes into your purchase cost.
• 5. Order early – Give extra time if you’re shopping around holidays or peak shipping periods.

Final Thoughts

While seeing your package stuck in customs can be stressful, it’s usually a temporary issue that can be resolved with the right steps. By understanding why delays happen, preparing documents in advance, and responding quickly to requests, you can reduce the impact and get your shipment moving again.
International shipping comes with extra layers of complexity, but being informed makes the process much smoother. Next time you’re waiting on a delivery from overseas, you’ll know exactly what to do if customs puts a pause on your package.